All Petit Lulu products are covered by 24 month guarantee from the date of purchase. This covers stitching, seams, snaps, Hook & Loop and elastic. We don’t accept claims due to stains, improper care (cloth nappy maintenance), or when simply worn out. Read carefully our recommendations on maintenance and before sending any goods to us, please contact us at firstname.lastname@example.org
For goods that we conclude to be faulty due to production defect, we will either replace the item or fix the damage. If not fixable, the defective items must be returned in order to get the replacement. Repair will always be the first option looked at (producing less waste should be one of the reasons why you choose cloth nappies).
Please, fill in the Customer Complaint Form here below and send the item to:
466 05 Jablonec nad Nisou
Czech Republic (EU)
We don’t accept dirty items ! We only accept our customer’s claims, i.e. if you bought our nappy at one of our retailers, please turn to them – not to us.