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Claims conditions

All Petit Lulu products are covered by 24 month guarantee from the date of purchase. This covers stitching, seams, snaps, Hook & Loop and elastic. We don’t accept claims due to stains, improper care (cloth nappy maintenance), or when simply worn out. Read carefully our recommendations on maintenance and before sending any goods to us, please contact us at

For goods that we conclude to be faulty due to production defect, we will either replace the item or fix the damage. If not fixable, the defective items must be returned in order to get the replacement. Repair will always be the first option looked at (producing less waste should be one of the reasons why you choose cloth nappies).

Please, fill in the Customer Complaint Form here below and send the item to:

Petit Lulu
U přehrady 3204/61
466 02 Jablonec nad Nisou
Czech Republic
+420 601 116 996

We don’t accept dirty items! We only accept our customer’s claims, i.e. if you bought our nappy at one of our retailers,
please turn to them – not to us.

For more information about warranty issues, check our T&C.

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